This course will provide the principles, key insights, and foundational knowledge of Human Performance Improvement.
Objectives:
1. Discuss and demonstrate the principles and key insights of HPI.
2. Explore additional HPI foundational concepts, including:
• Performance Modes and Related Error Modes.
• Traps, Triggers, and Tools.
• Taxonomy and Psychology of Deviation.
3. Develop and demonstrate proficiency in Error-Reduction tools:
• Phonetic Alphabet
• 3-Way Communication
• Self-Check/TV-STAR
• Pre-Job Brief
• Questioning Attitude
• Stop When Unsure
• Post-Job Review
• Peer Check
4. Explore what beyond the tools is required for long term success.
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Facilitator
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Wes Havard, Operational Excellence, Luminant